With Copilot agents, Pets at Home unleashes an AI revolution - Source EMEA
Organizations across industries face the same challenge: meeting customer expectations while improving efficiency. This customer story highlights how Pets at Home used Copilot agents to achieve both. Read the story to see how agents made an impact and contact Computer SuperCenter to discuss how they can work in your business.
What is Pets at Home's approach to AI?
Pets at Home is integrating AI to enhance the customer experience by unifying data across its various operations, including retail, veterinary practices, and grooming services. The company has created a platform in Azure that connects these areas, allowing for better insights and recommendations. By using AI, Pets at Home aims to save time for its veterinary staff on administrative tasks, enabling them to focus more on patient care.
How does Pets at Home utilize Copilot Studio?
Pets at Home uses Microsoft Copilot Studio to develop AI agents that assist in various business areas, including fraud detection. The company has created an agent that helps the retail fraud detection team analyze transaction data more efficiently, identifying patterns and anomalies. This allows the team to respond more effectively to potential fraud cases, ultimately improving operational efficiency.
What data does Pets at Home leverage for AI?
Pets at Home has access to data from approximately 8 million customers and 10 million pets through its Pets Club loyalty program. This data is utilized to generate machine learning and AI-driven recommendations for next best actions, helping staff provide tailored advice to customers based on their pets' needs and purchasing behaviors.
With Copilot agents, Pets at Home unleashes an AI revolution - Source EMEA
published by Computer SuperCenter
Wouldn't it be relief to know you had your very own IT Department? Well that's why we are here: You can trust us. When you have an emergency, or simply need technology advice, you can trust us. Who do you turn to when your computer is down, your data is at risk, or if you finally want a regular, day-to-day service relationship? We are waiting, ready for you, whenever you need us, or on a subscribed, monthly basis. You can count on us every day, in every way.
Yes, you can trust Computer SuperCenter. We've stood the test of time, since 1984, to be specific! There is no higher rated Microsoft or Apple solution provider. Check out our Google and A+ Better Business Bureau Ratings...Then give us a call today - Doing business with us is the safe choice.
Your business can only thrive if the technology you’ve invested in runs at peak performance, every minute of every day. When you choose Computer SuperCenter as your Managed Services Provider (MSP), you’re choosing a partner with the in-house capability to proactively maintain, upgrade, continuously monitor, and intelligently evolve your systems.
In the face of tightened security, Computer SuperCenter delivers protection, disaster recovery and data privacy services to counter the proliferation of network and data breaches.
You can accomplish more than ever using the right collaboration and productivity platform. We are among the most experienced of Microsoft Solution Providers advising and deploying Microsoft Office 365 and Microsoft Azure Cloud Solutions. As a matter of fact, we won the Microsoft award as Top Cloud Solution Provider in the Metro-New York Area.
Sign in with LinkedIn