Holland America Line sees signs of more informed purchasing with Copilot Studio agent | Microsoft Customer Stories
Organizations across industries are finding new ways to use AI to enhance operations and elevate customer experiences. This customer story showcases how Holland America Line used Microsoft Copilot Studio to build an intelligent agent that helps travelers make better, more informed purchasing decisions. Read the story to see how AI can bring greater efficiency and personalization to your customer experiences, and contact Computer SuperCenter to discuss how to create similar value for your business.
What is Anna and how does it work?
Anna is a virtual agent developed by Holland America Line using Microsoft Copilot Studio. It acts as a digital concierge on the company's website, providing personalized support to new and existing customers as well as travel advisors. Anna handles thousands of conversations weekly and is designed to assist with booking new cruises, adding services to existing bookings, and answering a wide range of general questions.
How does Anna improve customer support?
Anna improves customer support by providing 24/7 availability and addressing a diverse array of customer inquiries with natural language, similar to a live agent. This has led to a strong resolution rate and is expected to reduce the number of basic informational queries directed to contact center agents, ultimately streamlining the customer journey.
What are the future plans for Anna?
Holland America Line plans to expand Anna's capabilities by integrating additional features such as booking excursions, spa services, and drink packages. The agent will also be introduced in markets outside the United States, including Australia, Canada, and the United Kingdom, with market-specific information to enhance the customer experience throughout their journey.
Holland America Line sees signs of more informed purchasing with Copilot Studio agent | Microsoft Customer Stories
published by Computer SuperCenter
Wouldn't it be relief to know you had your very own IT Department? Well that's why we are here: You can trust us. When you have an emergency, or simply need technology advice, you can trust us. Who do you turn to when your computer is down, your data is at risk, or if you finally want a regular, day-to-day service relationship? We are waiting, ready for you, whenever you need us, or on a subscribed, monthly basis. You can count on us every day, in every way.
Yes, you can trust Computer SuperCenter. We've stood the test of time, since 1984, to be specific! There is no higher rated Microsoft or Apple solution provider. Check out our Google and A+ Better Business Bureau Ratings...Then give us a call today - Doing business with us is the safe choice.
Your business can only thrive if the technology you’ve invested in runs at peak performance, every minute of every day. When you choose Computer SuperCenter as your Managed Services Provider (MSP), you’re choosing a partner with the in-house capability to proactively maintain, upgrade, continuously monitor, and intelligently evolve your systems.
In the face of tightened security, Computer SuperCenter delivers protection, disaster recovery and data privacy services to counter the proliferation of network and data breaches.
You can accomplish more than ever using the right collaboration and productivity platform. We are among the most experienced of Microsoft Solution Providers advising and deploying Microsoft Office 365 and Microsoft Azure Cloud Solutions. As a matter of fact, we won the Microsoft award as Top Cloud Solution Provider in the Metro-New York Area.
Sign in with LinkedIn